Customer story · Quarry, aggregates & haulage

From pen and paper to one system.

Wannop ran its 17 trucks on a whiteboard, texts and paper tickets. HaulierMagic replaced all three with one system. Eighteen months on they have billed £2.29 million, and year on year they move twice the jobs and invoice nearly three times the value, on the same 17 trucks.

Tipper trucks loading aggregate at a Cumbrian quarry while a transport planner checks the job list on a tablet.
Industry Quarrying, aggregates, concrete & civils
Base Faugh, near Carlisle, Cumbria
Fleet 17 vehicles, 22 drivers, 25 office users
Live since February 2025
+172% Invoiced per month
£61k → £166k
+480% Inter-company haulage now billed
£8.9k → £51.4k per month
2× Jobs per month on the same 17 trucks
250 → 506
The company

A transport fleet at the heart of a quarry business.

Wannop is a Cumbrian quarry and construction group running a 17-vehicle fleet alongside its quarry, ready-mix and civils businesses. Every day the trucks move material between quarries, batching plants, construction sites and customers.

Transport is not a side function here. It sets the pace for production, decides whether a site gets its aggregate on time, and feeds straight into what a project costs. When the fleet runs well, the whole group runs well. When the paperwork falls behind, everyone feels it.

The pain

A haulage business running on pen and paper.

Before HaulierMagic, Wannop ran the way most quarry transport still does. Jobs came in by phone and email and went up on a whiteboard. Drivers got their destinations as map pins, sent one at a time from the transport office by WhatsApp or text, depending on what each driver had.

Tickets lived in books in the trucks. Walkaround checks were filled in on paper and handed in at the end of the day. Invoicing meant printing tickets, scanning them back in, and forwarding each one by email, 5 to 15 a day, every day.

  1. Directing drivers was manual Every job meant looking up the destination, finding it on a phone, and texting a pin, driver by driver.
  2. Evidence lagged the work Vehicle checks and tickets came back to the office hours or days later, if they came back at all.
  3. Invoicing meant print, scan, forward A daily routine that ate office time and split each invoice apart from the proof behind it.
  4. Internal haulage was invisible Nearly half of all moves were for the group's own companies, so no invoice changed hands and nobody knew what a project's haulage really cost.

Before, I used to print them off and scan them in, hand by hand. Then I'd go to my email and forward them on.

Dan, Transport Office, Wannop on the old invoicing routine
The solution

One system for order, plan, prove, price and invoice.

Wannop went live in February 2025 with one requirement: treat every movement, internal or external, as a real job. A customer, a rate, proof it happened, and an invoice at the end. Not a cost line.

HaulierMagic runs that whole spine in one place, across the transport office, the truck and the accounts desk. And it configures around a bulk aggregates operation rather than against it: tipper loads, grab work, muckaway and site-to-site, with the tariffs, extras and goods types a quarry actually sells haulage on. Invoices flow straight through to Sage, the accounts system Wannop already ran, so nothing gets re-keyed on the way to the ledger.

Every movement is a priced, invoiced job

The change that reframed the business. Internal moves for the group's own companies are now raised, rated, executed and invoiced exactly like commercial work, so haulage stopped being overhead and became a measurable, chargeable service.

£758k of inter-company haulage invoiced, on 47% of all jobs

Rates that hold the pricing, so people don't have to

Nobody on the desk has to remember what a customer pays. The right price for a given customer, material and movement is applied the moment the order is raised, and extras like waiting time and wasted journeys flow onto the invoice instead of being written off at month end.

6,615 customer rates held

A Driver App that runs the day

Drivers start on the phone: a verified walkaround check, then the job list in the order the office sets it, with navigation to each destination built in. The pin-by-text routine is gone, and every check lands on the office screen the moment it is submitted.

3,607 walkaround checks logged

Proof of delivery, captured on the drop

Across more than 13,300 collection and delivery stops, drivers capture arrival and departure times, notes, photos and signatures. A delivery is photographed as it is dropped, a collection as it is loaded. The ticket is in the system before the truck leaves site, and the invoice goes out with the proof attached.

3,247 signatures, PODs and photos captured on site

Accounts that bill from live operational data

Invoicing that used to mean printing, scanning and forwarding is now a click. The invoice is generated from the job, emailed to the address held against the customer, and synced to Sage.

2,593 invoices produced

When they put the phone on in the morning and do the vehicle checks, I've got it within seconds on the computer. Previously they were filling in a book and I'd get it at the end of the day.

Dan, Transport Office, Wannop

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The impact

The discipline built the capability. The work is the return.

Every figure below covers the same five months a year apart: February to June 2025 against February to June 2026, on the same 17 trucks.

+480% Group haulage billed per month £8.9k £51.4k
+172% Invoiced per month £61k £166k
+119% Walkaround checks per month 116 255
+102% Jobs per month, same 17 trucks 250 506
+69% Average invoice value £604 £1,020
+51% External customers billed per month 27 40

Figures drawn directly from the live HaulierMagic system

It's easy. It's good. You don't have to rely on paper. Customers get the information a lot quicker because they can sign for it on the phone, and transport-wise it's a lot better than what we were doing in the past.
Dan Transport Office, Wannop
Technology used

The HaulierMagic modules running Wannop.

Planning, driver app, proof of delivery and invoicing on one platform, wired through to Sage.

The detail

Wannop, in brief.

What does Wannop do?

Wannop is a Cumbrian quarry and construction group in Faugh, near Carlisle, running a 17-vehicle transport fleet alongside its quarry, ready-mix and civils businesses.

What problem did HaulierMagic solve for Wannop?

Wannop ran on pen and paper: jobs on a whiteboard, destinations sent to drivers as map pins by text, paper tickets and walkaround checks, and invoicing by printing, scanning and forwarding. Internal haulage between the group's own sites was never costed.

What results has Wannop seen on HaulierMagic?

On the same 17 trucks, Wannop now moves twice the jobs each month (250 to 506) and invoices 172% more (£61k to £166k), comparing February to June 2026 with the same five months a year earlier. In 18 months live they have raised 2,593 invoices worth £2.29m and logged 3,607 verified walkaround checks. £758k of that is haulage for the group's own companies, work previously absorbed as cost rather than priced and charged.

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