Chasing updates by phone
- Planners ring drivers for positions all day
- The tracking tab shows the truck, not the job
- Customers phone the office for every ETA
- The picture is stale the moment it's read
Arrivals Board
Every order, every ETA, on one live screen.
The Arrivals Board shows your traffic office where every job is and when it will land, re-timed at every check-in as your drivers work the day. The office stops ringing round for updates.
- Refreshes itself every couple of minutes
- Late work goes red, so it finds you first
- Customers see their own, and nobody else's
Trusted by UK haulage operators
The problem
Right now, "where's that load?" means a phone call.
A customer rings for an ETA. The planner rings the driver. The driver picks up if they can. By the time the answer comes back, the ETA has already moved, and your live picture of the day lives in three places at once: a tracking tab, the driver's phone, and someone's memory.
Reading the day on the board
- Every order and ETA on one live screen
- Fed by real-time driver tracking and the Driver App
- Customers self-serve their own ETAs
- It re-times itself as the work happens
How it works
Four stages, from a driver checking in to a customer who stopped ringing.
One screen the traffic office leaves open all day. Open any stage for the flow it follows, or the full list behind it.
Every stop today, on one screen
Every stop across active and completed runs for today, in one scrollable table that re-reads itself every couple of minutes. Nobody has to remember to refresh it.
- Every 2 min The board refreshes itself, with nobody watching it
- 18 columns Configurable, so each desk sees its own board
The ETA that re-times itself all day
Drivers check in as they collect and deliver, and each check-in re-times what is left. Lateness is measured against the ETA where there is one, and against the clock where there is not.
- Call-ins The authoritative signal, driver by driver, stop by stop
- Re-timed Every check-in updates what is still to come
The same board, trimmed for the customer
Staff get the full board with links through to driver and vehicle records and the ability to comment. A customer role sees a trimmed board, scoped to their own organisation.
- Scoped A customer sees their own organisation and nothing else
- Read-only Portal users cannot change what they can see
Set it up once, for the way that desk works
Filter to the clients, vehicles or runs that desk is responsible for, choose the columns worth the width, and the board remembers it.
- Remembered Filters persist as that user's own default
- Your columns Choose which of the eighteen earn their width
The outcome
The office stops guessing.
Customer spotlight
Wannop stopped ringing round for updates.
Tickets came back to the office hours or days after the job, if they came back at all. Now the day reports itself as it happens, and the office can answer a customer without picking up the phone to a driver.
2× Jobs a month on the same 17 trucks, 250 to 506
3,247 Signatures, PODs and photos captured on site
£2.29m Invoiced in 18 months live
Questions
What transport managers ask about the board.
How does the Arrivals Board work out ETAs?
Drivers check in as they collect and deliver, and the system tracks their location in real time. Each check-in sharpens the ETA for the current stop and extrapolates ETAs for the stops further down the run, so the whole board stays current without anyone phoning round.
What actually feeds the ETA?
Your drivers do. They check in as they collect and deliver from the Driver App, and each check-in re-times the stops still to come. Call-ins are the authoritative signal, so the board works without every vehicle carrying a tracker. Where position data is available, the run also carries a route map of the estimated route against the actual one.
Can customers see the board?
Yes, through a secure customer view. Each customer logs in to the Client Portal and sees an ETA arrivals board and dedicated tracking for their own orders only, never anyone else's work.
Can different people see different things?
Yes. There are planner and key account manager views, extensive search, and dynamic notes that update live, so each person sees the slice of the operation they are responsible for.
Does it link up with the load exchanges?
We're building a link with Courier Exchange and Transport Exchange so exchange work can see its ETAs on the Arrivals Board. It's an active integration rather than a long-shipped, click-to-enable feature, so ask us where it's up to for your setup.
Explore the product
The board is one part of the platform.
Take the next step
See your own day on the board.
Bring a normal day's work and we'll show you the Arrivals Board running it, re-timing itself as the day moves.
- No sales pitch
- 30 minutes
- We'll run a real day on the board
Thank you
Your request has been received.